The Workshop Training Library includes all of our courses for workshop training. Scroll down to see all of the courses included, plus other bulk pricing options. All of these workshop resources can be easily customized: mix and match training topics between courses, add new content, and even re-brand as your own. Here's what's included with each course:
![]() INSTRUCTOR GUIDE
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![]() TRAINING MANUAL
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![]() POWER POINT SLIDES
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![]() FLIP CHART NOTES
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![]() ACTIVITIES AND EXERCISE FILES
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![]() QUIZZES AND TESTING
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Module One: Getting Started
Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.
At the end of this workshop, participants should be able to:
Define records and archives
Analyze records in context
Classify records
Understand different systems
Maintain and convert records
WORKPLACE DIVERSITY COURSE OUTLINE:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Understanding Diversity
- What is Diversity?
- Related Terms and Concepts
- A Brief History
- A Legal Overview
Module Three: Understanding Stereotypes
- Stereotypes vs. Biases
- Identifying Your Baggage
- Understanding What This Means
Module Four: Breaking Down the Barriers
- Changing Your Personal Approach
- Encouraging Workplace Changes
- Encouraging Social Changes
Module Five: Verbal Communication Skills
- Listening and Hearing: They Aren"t the Same Thing
- Asking Questions
- Communicating with Power
Module Six: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It"s Not What You Say, It"s How You Say It
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Module Seven: Being Proactive
- Encouraging Diversity in the Workplace
- Preventing Discrimination
- Ways to Discourage Discrimination
Module Eight: Coping with Discrimination
- Identifying if You Have Been Discriminated Against
- Methods of Reprisal
- Choosing a Course of Action
Module Nine: Dealing with Diversity Complaints as a Person
- What To Do If You"re Involved In A Complaint
- Understanding Your Role
- Creating a Support System
Module Ten: Dealing with Diversity Complaints as a Manager
- Recording the Complaint
- Identifying Appropriate Actions
- Choosing a Path
Module Eleven: Dealing with Diversity Complaints as an Organization
- Receiving a Complaint
- Choosing a Response
- Learning from the Complaint
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
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ACTIVITIES AND EXERCISE FILES
