Crisis Management PLR eBook Course

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Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.



Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Identify potential risks

Understand the myths behind workplace violence

Define escalation and identify examples

Learn concerning behaviors

Know what a trigger is and how that can escalate

Understand the proper response to an event

 

CRISIS MANAGEMENT OUTLINE:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Crisis
  • Internal Risks
  • External Risks
  • Aggression
  • Violence
  • Case Study
  • Module Two: Review Questions
Module Three: Workplace Violence
  • Threats
  • Damage
  • Psychological Acts
  • Physical Acts
  • Case Study
  • Module Three: Review Questions
Module Four: Myths
  • Violence Just Happens
  • It Is Uncommon
  • Problems Will Solve Themselves
  • It Is Not Possible to Prevent Violence
  • Case Study
  • Module Four: Review Questions
Module Five: Escalation
  • Threats
  • Stalking and Bullying
  • Injury
  • Death
  • Case Study
  • Module Five: Review Questions
Module Six: Concerning Behaviors
  • Disruptive
  • Emotional Abuse
  • Causes Anxiety
  • Examples of Behavior
  • Case Study
  • Module Six: Review Questions
                                                      Module Seven: Domestic Violence Indicators
                                                      • Disruptive Calls
                                                      • Poor Concentration
                                                      • Bruising
                                                      • Absences
                                                      • Case Study
                                                      • Module Seven: Review Questions
                                                      Module Eight: Triggers of Workplace Violence
                                                      • Reprimands and Terminations
                                                      • Financial Strain
                                                      • Loss of Loved One
                                                      • Perceived Slights
                                                      • Case Study
                                                      • Module Eight: Review Questions
                                                      Module Nine: Conflict Dangers
                                                      • Triggers
                                                      • Action Point
                                                      • Flashpoint
                                                      • Identify
                                                      • Case Study
                                                      • Module Nine: Review Questions
                                                      Module Ten: Response
                                                      • Note Areas of Concern
                                                      • Discuss It
                                                      • Report It
                                                      • Report Extreme Cases to HR/Tip Line
                                                      • Case Study
                                                      • Module Ten: Review Questions
                                                      Module Eleven: Strategies
                                                      • Policies
                                                      • Programs
                                                      • Emergency Procedures
                                                      • Train Employees
                                                      • Case Study
                                                      • Module Eleven: Review Questions
                                                      Module Twelve: Wrapping Up
                                                      • Words from the Wise
                                                      • Review of Parking Lot
                                                      • Lessons Learned
                                                      • Completion of Action Plans and Evaluations