Next Level Academy Interpersonal Skills eBook Course

Save $44.05 USD
Only -1 left
Free worldwide shipping
Free returns
Carbon neutral
Secure payments


Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records



Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Verbal Communication Skills
  • Listening and Hearing: They Aren't the Same Thing
  • Asking Questions
  • Communicating with Power
Module Three: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It's Not What You Say, It's How You Say It
Module Four: Making Small Talk and Moving Beyond
  • The Four Levels of Conversation
Module Five: Moving the Conversation Along
  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness
Module Six: Remembering Names
  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh I've Forgotten Your Name
                                                                                                                          Module Seven: Influencing Skills
                                                                                                                          • Seeing the Other Side
                                                                                                                          • Building a Bridge
                                                                                                                          • Giving In Without Giving Up
                                                                                                                          Module Eight: Bringing People to Your Side
                                                                                                                          • A Dash of Emotion
                                                                                                                          • Plenty of Facts
                                                                                                                          • Bringing It All Together
                                                                                                                          Module Nine: Sharing Your Opinion
                                                                                                                          • Using I-Messages
                                                                                                                          • Disagreeing Constructively
                                                                                                                          • Building Consensus
                                                                                                                          Module Ten: Negotiation Basics
                                                                                                                          • Preparation
                                                                                                                          • Opening
                                                                                                                          • Bargaining
                                                                                                                          • Closing
                                                                                                                          Module Eleven: Making An Impact
                                                                                                                          • Creating a Powerful First Impression
                                                                                                                          • Assessing a Situation
                                                                                                                          • Being Zealous without Being Offensive
                                                                                                                          Module Twelve: Wrapping Up
                                                                                                                          • Words from the Wise
                                                                                                                          • Review of Parking Lot
                                                                                                                          • Lessons Learned
                                                                                                                          • Completion of Action Plans and Evaluations