Next Level Academy Facilitation Skills eBook Course

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Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records



Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Facilitation
  • What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?
Module Three: Process vs. Content
  • About Process
  • About Content
  • A Facilitator"s Focus
Module Four: Laying the Groundwork
  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data
Module Five: Tuckman and Jensen"s Model of Team Development
  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing
Module Six: Building Consensus
  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing
                                                                                              Module Seven: Reaching a Decision Point
                                                                                              • Identifying the Options
                                                                                              • Creating a Short List
                                                                                              • Choosing a Solution
                                                                                              • Using the Multi-Option Technique
                                                                                              Module Eight: Dealing with Difficult People
                                                                                              • Addressing Disruptions
                                                                                              • Common Types of Difficult People and How to Handle Them
                                                                                              • Helping the Group Resolve Issues on Their Own
                                                                                              Module Nine: Addressing Group Dysfunction
                                                                                              • Using Ground Rules to Prevent Dysfunction
                                                                                              • Restating and Reframing Issues
                                                                                              • Getting People Back on Track
                                                                                              Module Ten: About Intervention
                                                                                              • Why Intervention May Be Necessary
                                                                                              • When to Intervene
                                                                                              • Levels of Intervention
                                                                                              Module Eleven: Intervention Techniques
                                                                                              • Using Your Processes
                                                                                              • Boomerang it Back
                                                                                              • ICE It: Identity, Check for agreement, Evaluate how to Resolve
                                                                                              Module Twelve: Wrapping Up
                                                                                              • Words from the Wise
                                                                                              • Review of Parking Lot
                                                                                              • Lessons Learned
                                                                                              • Completion of Action Plans and Evaluations