Next Level Academy Emotional Intelligence at Work eBook Course

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Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two:Introduction to Emotional Intelligence
  • Definition
  • History
  • Who Needs It?
  • Goals
  • Case Study
  • Review Questions
Module Three: Benefits
  • Raising Awareness
  • Reducing Anxiety and Stress
  • Conflict Resolution
  • Relationship Management
  • Case Study
  • Review Questions
Module Four: Social Skills
  • Building Rapport
  • Nonverbal Communication
  • Emotional Awareness
  • Empathetic Accuracy
  • Case Study
  • Review Questions
Module Five: Reducing Anxiety and Stress
  • Mindfulness
  • Changing Thoughts
  • Changing Actions
  • Long Term Relaxation Techniques
  • Case Study
  • Review Questions
Module Six: Conflict Resolution
  • Working as a Team
  • Ability to Change
  • Reverence
  • Big Picture
  • Case Study
  • Review Questions
Module Seven: Relationship Management
  • Effective Communication
  • Bringing Out the Best
  • Motivating
  • Influencing
  • Case Study
  • Review Questions
Module Eight: Overcoming Obstacles at Work
  • Recognizing Failure
  • Admitting Failure
  • Learning from Failure
  • Implementing Changes
  • Case Study
  • Review Questions
Module Nine: Building Rapport
  • Observing
  • Asking Questions
  • Listening
  • Finding Common Ground
  • Case Study
  • Review Questions
Module Ten: Nonverbal Communication
  • Facial Expressions
  • Body Language
  • Giving Full Attention
  • Space
  • Case Study
  • Review Question
Module Eleven: Emotional Awareness and Empathetic Accuracy
  • Why is it Important?
  • Cognitive
  • Emotional
  • Compassionate
  • Case Study
  • Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations