Next Level Academy Conflict Resolution eBook Course

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Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records


Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: An Introduction to Conflict Resolution
  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process
Module Three: The Thomas-Kilmann Instrument
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
Module Four: Creating an Effective Atmosphere
  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
Module Five: Creating Mutual Understanding
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
Module Six: Focusing on Individual Needs
  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership
                                            Module Seven: Getting to the Root Cause
                                            • Examining Root Causes
                                            • Creating a Cause and Effect Diagram
                                            • The Importance of Forgiveness
                                            • Identifying the Benefits of Resolution
                                            Module Eight: Generating Options
                                            • Generate, Don"t Evaluate
                                            • Creating Mutual Gain Options and Multiple Option Solutions
                                            • Digging Deeper into Your Options
                                            Module Nine: Building a Solution
                                            • Creating Criteria
                                            • Creating a Shortlist
                                            • Choosing a Solutions
                                            • Building a Plan
                                            Module Ten: the Short Version of the Process
                                            • Evaluating the Situation
                                            • Choosing Your Steps
                                            • Creating an Action Plan
                                            • Using Individual Process Steps
                                            Module Eleven: Additional Tools
                                            • Stress and Anger Management Techniques
                                            • The Agreement Frame
                                            • Asking Open Questions
                                            Module Twelve: Wrapping Up
                                            • Words from the Wise
                                            • Review of Parking Lot
                                            • Lessons Learned
                                            • Completion of Action Plans and Evaluations