Assertiveness and Self-Confidence PLR eBook Course

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Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records

 

ASSERTIVENESS AND SELF-CONFIDENCE

 Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: What Does Self-Confidence Mean To You?
  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four Styles
Module Three: Obstacles to Our Goals
  • Types of Negative Thinking
  • Case Study
  • Personal Application
Module Four: Communication Skills
  • Listening and Hearing: They Aren"t the Same Thing
  • Asking Questions
  • Body Language
Module Five: The Importance of Goal Setting
  • Why Goal Setting is Important
  • Setting SMART Goals
  • Our Challenge to You
Module Six: Feeling the Part
  • Identifying Your Worth
  • Creating Positive Self-Talk
  • Identifying and Addressing Strengths and Weaknesses
                Module Seven: Looking the Part
                • The Importance of Appearance
                • The Role of Body Language
                • First Impressions Count!
                Module Eight: Sounding the Part
                • It"s How You Say It
                • Sounding Confident
                • Using "I" Messages
                Module Nine: Powerful Presentations
                • What to Do When You"re on the Spot
                • Using STAR To Make Your Case
                Module Ten: Coping Techniques
                • Building Rapport
                • Expressing Disagreement
                • Coming to Consensus
                Module Eleven: Dealing with Difficult Behavior
                • Dealing with Difficult Situations
                • Key Tactics
                Module Twelve: Wrapping Up
                • Words from the Wise
                • Review of Parking Lot
                • Lessons Learned
                • Completion of Action Plans and Evaluations