With our training courseware you can:
✔️ Customize the content to make the training more relevant to your audience (i.e. using examples and case studies from within your organization or city)
✔️ Completely customize it for your needs!
✔️ Print as many copies as you need.
✔️ Have unlimited users within your organization.
✔️ Add your name and logo (and remove ours).
With our training courseware you get:
✔️ eBook PDF File
✔️ eBook Word File
✔️ Quizzes Word File
✔️ Certification Word File
Module One: Getting Started
Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.
At the end of this workshop, participants should be able to:
Define records and archives
Analyze records in context
Understand different systems
Maintain and convert records
ASSERTIVENESS AND SELF-CONFIDENCE
| Module One: Getting Started
Module Two: What Does Self-Confidence Mean To You?
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Three: Obstacles to Our Goals
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
Module Four: Communication Skills
- Types of Negative Thinking
- Case Study
- Personal Application
Module Five: The Importance of Goal Setting
- Listening and Hearing: They Aren"t the Same Thing
- Asking Questions
- Body Language
Module Six: Feeling the Part
- Why Goal Setting is Important
- Setting SMART Goals
- Our Challenge to You
- Identifying Your Worth
- Creating Positive Self-Talk
- Identifying and Addressing Strengths and Weaknesses
Module Seven: Looking the Part
Module Eight: Sounding the Part
- The Importance of Appearance
- The Role of Body Language
- First Impressions Count!
Module Nine: Powerful Presentations
- It"s How You Say It
- Sounding Confident
- Using "I" Messages
Module Ten: Coping Techniques
- What to Do When You"re on the Spot
- Using STAR To Make Your Case
Module Eleven: Dealing with Difficult Behavior
- Building Rapport
- Expressing Disagreement
- Coming to Consensus
Module Twelve: Wrapping Up
- Dealing with Difficult Situations
- Key Tactics
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations