Next Level Academy Anger Management eBook Course

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Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records



 Module One: Getting Started
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Pre-Assignment
  • Pre-Test
  • Action Plans and Evaluations
  • Action Plan Form
  • Evaluation Form
Module Two: Understanding Anger
  • The Cycle of Anger
  • Is Anger Good or Bad?
  • Fight or Flight
  • Common Myths About Anger
  • Sources of Anger
  • Practical Illustration
  • Module Two: Review Questions
Module Three: The Styles of Anger
  • Aggressive
  • Passive
  • Passive-Aggressive
  • Projective-Aggressive
  • Assertive
  • Practical Illustration
  • Module Three: Review Questions
Module Four: Gaining Control
  • Recognizing Anger
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Blowing Off Some Steam
  • The Triple A Approach
  • Practical Illustration
  • Module Four: Review Questions
Module Five: Separate the People from the Problem
  • Objective vs. Subjective Language
  • Identifying the Problem
  • Using “I” Messages
  • How Anger Affects Perception
  • Consider Emotions
  • Practical Illustration
  • Module Five: Review Questions
Module Six: Working on the Problem
  • Using Constructive Disagreement
  • Negotiation Tips
  • Building Consensus
  • Identifying Solutions
  • The Power of Apologies
  • Practical Illustration
  • Module Six: Review Questions
           Module Seven: Solving the Problem
          • Choosing a Solution
          • Making a Plan
          • Getting it Done
          • Ineffective Problem Solving
          • Effective Problem Solving
          • Practical Illustration
          • Module Seven: Review Questions
          Module Eight: A Personal Plan
          • Understanding Hot Buttons
          • Identifying Your Hot Buttons
          • A Personal Anger Log
          • Acknowledging the Anger Problem
          • The Power of Self-Talk
          • Practical Illustration
          • Module Eight: Review Questions
          Module Nine: Communicating Your Anger
          • Using Emotional Intelligence
          • Cognitive Restructuring
          • Responding vs. Reacting
          • Write it Out
          • Find the Humor
          • Practical Illustration
          • Module Nine: Review Questions
          Module Ten: Dealing with Angry People
          • Understanding the Energy Curve
          • De-Escalation Techniques
          • Calming Anger With EAR
          • Avoid Responding With Anger
          • When to Back Away and What to Do Next
          • Practical Illustration
          • Module Ten: Review Questions
          Module Eleven: Pulling it All Together
          • Process Overview
          • Find Your Motivation
          • One Change at a Time
          • Choose an Accountability Partner
          • Seek a Mental Health Professional
          • Practical Illustration
          • Module Eleven: Review Questions
          Module Twelve: Wrapping Up
          • Words from the Wise
          • Parking Lot
          • Action Plans and Evaluations