Social Intelligence PLR eBook Course

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Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records



Module One: Getting Started
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Pre-Assignment
  • Action Plans
Module Two: Increase Your Self-Awareness
  • Remove or Limit Self-Deception
  • Ask for Feedback
  • Be Open to Change
  • Reflect on Your Actions
  • Case Study
  • Module Two: Review Questions
Module Three: The Keys to Empathy
  • Listening and Paying Attention
  • Don’t Judge
  • Shift Your View
  • Don’t Show Fake Emotions
  • Case Study
  • Module Three: Review Questions
Module Four: Active Listening
  • Attunement
  • Don’t Jump to Conclusions
  • Shift your Focus
  • Don’t Discount Feelings
  • Case Study
  • Module Four: Review Questions
Module Five: Insight on Behavior
  • Perception
  • Facts vs. Emotion
  • Online Communication
  • Listen and Watch More
  • Case Study
  • Module Five: Review Questions
Module Six: Interpersonal Communication
  • Give Respect and Trust
  • Be Consistent
  • Always Keep Your Cool
  • Observing Body Language
  • Case Study
  • Module Six: Review Questions
                                                      Module Seven: Social Cues (I)
                                                      • Recognize Social Situations
                                                      • The Eyes Have It
                                                      • Non-Verbal Cues
                                                      • Verbal Cues
                                                      • Case Study
                                                      • Module Seven: Review Questions
                                                      Module Eight: Social Cues (II)
                                                      • Spectrum of Cues
                                                      • Review and Reflect
                                                      • Being Adaptable and Flexible
                                                      • Personal Space
                                                      • Case Study
                                                      • Module Eight: Review Questions
                                                      Module Nine: Conversation Skills
                                                      • Current Events
                                                      • Conversation Topics
                                                      • Cues to Watch For
                                                      • Give People Your Attention
                                                      • Case Study
                                                      • Module Nine: Review Questions
                                                      Module Ten: Body Language
                                                      • Be Aware of Your Movements
                                                      • It’s Not What You Say, It’s How You Say It
                                                      • Open Vs. Closed Body Language
                                                      • Communicate with Power
                                                      • Case Study
                                                      • Module Ten: Review Questions
                                                      Module Eleven: Building Rapport
                                                      • Take the High Road
                                                      • Forget About Yourself
                                                      • Remembering People
                                                      • Ask Good Questions
                                                      • Case Study
                                                      • Module Eleven: Review Questions
                                                      Module Twelve: Wrapping Up
                                                      • Words from the Wise
                                                      • Review of Parking Lot
                                                      • Lessons Learned
                                                      • Completion of Action Plans and Evaluations